The Christmas Lottery

Jersey Hospice Care Christmas Lottery 2025

By purchasing a ticket for the Jersey Hospice Care Christmas Lottery (‘The Christmas Lottery’) the ticket purchaser agrees to be bound by these terms and conditions:

1. The Christmas Lottery is being promoted by Jersey Hospice Care (‘Hospice’), a registered charity in Jersey, registration number 30.
2. There are 12 prizes available: First prize – £50,000, Second prize - £10,000, and 10 prizes of £1,000
3. All those affiliated with Hospice and its subsidiary companies are permitted to purchase tickets except members of Council and the Executive Team, and their spouse or partner and any financially dependent children aged 18 or over, who may not purchase.
4. The tickets will be numbered from 1,000 to 7,999.
5. The tickets will be priced at £30 each.
6. Tickets may only be purchased by adults aged 18 years old or over on the date of purchase. Any ticket purchaser found to be under 18 years of age automatically forfeits the right to claim a prize which will revert to Hospice, their ticket price will be refunded to the original payment card and their ticket will be voided. Should this occur, it will be reported to the Jersey Gambling Commission (JCG), by the promoter.
7. An individual may purchase up to 10 tickets per transaction.
8. Only tickets for which full payment has been received at the date of The Christmas Lottery draw may be entered into the Christmas Lottery draw and eligible to win the prizes.  Tickets will be available for purchase until 18:00 on Wednesday 10 December 2025, or until they are sold-out upon which time tickets will no longer be available.
9. Tickets are sold to individuals, whose name is recorded to the ticket purchase and printed on to the ticket. Only one name will be entered as the ticket purchaser. Any winnings will only be paid to the ticket purchaser in accordance with these terms and conditions.
10. The ticket purchaser is responsible for providing Hospice with accurate and up to date contact details, including their name and address and the ticket purchaser shall inform Hospice of any changes to these details as soon as they arise. Hospice will be in no way liable for the failure or inability to contact a ticket purchaser due to any errors, omissions or inaccuracies in the information provided by the ticket purchaser.
11. The sale of tickets outside of Jersey is prohibited and all ticket purchases must be made in Jersey to persons ordinarily resident on the Island at the time of purchase.
12. All ticket purchases will be recorded through the platform hosted at https://lottery.jerseyhospicecare.com which will provide an emailed ticket detailing the ticket number issued to the purchaser and the purchaser’s name. In addition, a linked printable receipt will be available.
13. Ticket purchasers may print a paper copy of their ticket receipt. However, the electronic confirmation of purchase and issued ticket number(s) will take priority.
14. Tickets for The Christmas Lottery are non-transferable and all ticket sales will be deemed as final as evidenced by the electronic confirmation of purchase.
15. The Christmas Lottery draw will take place on Wednesday 17 December 2025 at 10:00am at  Hospice’s premises at Clarkson House, Mont Cochon, St Helier, Jersey JE2 3JB, subject to the terms of Clause 16.
16. Hospice reserves the right to alter the nature of the draw and to change the venue of the draw but not the date or time,  in accordance with the JGC’s rules and regulations and the permit issued. Any changes will be communicated through Hospice’s website, social media channels and the local media.
17. The Christmas Lottery draw will be made through the Hospice database, DonorFlex, onto which all ticket purchases will be imported.
18. The Christmas Lottery prizes will be drawn in order from highest value to lowest value.
19. Each ticket may win only one prize. When drawing subsequent prizes, DonorFlex will automatically exclude ticket numbers which have won prizes in the previous draws.
20. The Christmas Lottery draw will be witnessed by the Promoter and at least one member of the Jersey Hospice Care Executive Team.
21. Hospice will publish the sole definitive results of the draw on jerseyhospicecare.com, facebook.com/JerseyHospiceCare, instragram.com/jerseyhospicecare and in the local media.
22. Winning ticket holders will be contacted directly by Hospice by telephone, or by email if telephone contact is unable to be made.
23. The prizes will be awarded to the winners upon evidence of the electronic confirmation of purchase, satisfactory proof of identity and evidence that the winners have complied with these terms and conditions.
24. Prizes must be claimed by 30 June 2026. The right to collect any prize after this period ceases and the prize becomes the property of Hospice.
25. Any ticket purchased in breach of these terms and conditions will be voidable at the sole discretion of Hospice.
26. Any complaints relating to The Christmas Lottery should be made in writing to the Chief Executive of Jersey Hospice Care at Mont Cochon, St Helier, JE2 3JB. Any decision that is made in accordance with these terms and conditions shall be final and binding.
27.  Jersey Hospice Care's Christmas Lottery is regulated by the Jersey Gambling Commission (JGC) under permit #CP-2555-25 and may be required to provide JGC with details of all prize winners.

Data Processing Statement 

Jersey Hospice Care (‘we’) takes its obligations under data protection legislation very seriously and has robust controls in place to ensure the safeguarding of your personal information. In data protection terms, we are known as the Controller of your personal information, and we are represented by the Data Protection Officer, who can be contacted by email at dataprotectionofficer@jerseyhospicecare.com.

We have a legal obligation to ensure that the personal information we process about you is accurate and where necessary kept up to date (this is known as our ‘legitimate interest’). Only those directly involved in Events and the Financing of the Events and who are appropriately authorised will have access to your personal information.   We will retain your personal data in accordance with our Record Retention Schedule following which it will be securely destroyed.  You have certain legal rights regarding what we do with your personal data, including the right to complain to the Jersey Office of the Information Commissioner, who can be found at www.jerseyoic.org.  Please get in touch if you want more information.

When you buy a lottery ticket, we are required by the Jersey Gambling Commission, in line with our permit, to collect certain details from you. This is to ensure we meet legal and regulatory requirements.

The information we must collect includes:

• Your full name – We need your legal first name and surname. If you use a different preferred name, we will still need your legal name.

• Your date of birth – This is to confirm that you are over 18 years old at the time of purchase, as required by law.

• Your address and postcode – This confirms that you are a resident of Jersey while taking part in the lottery.

• Your email address – We use this to send your electronic ticket.

• Your phone number – This allows us to contact you if you are one of the winners.

If you do not wish to provide this information, we will not be able to sell you a ticket.

To purchase a lottery ticket online, it is a legal requirement that every player is age verified to confirm they are over 18.

If you do not already have an account, we are required to verify your age using a service called YOTI.

• YOTI is a secure, government-approved identity verification platform.

• Please note, YOTI is not managed by Jersey Hospice Care. If you experience any issues, you will need to contact YOTI directly for support.

If your password is not working, it might be because you have not yet reset it to activate your account.

As part of the new Lottery Hub launch, all previous passwords must be reset before you can log in.

Follow the steps below to reset your password:

1. Click on the password reset link or click here

2. Enter your email address.

3. Click the 'Send Password Link' button.

4. You will see a message saying 'Forgot password email sent'.

5. Check your inbox for an email from Fundraising. It will contain a reset link.

6. Click the link in the email. You will be taken to a page to create a new password.

7. Enter a new password that includes the following:

   • At least 10 characters

   • At least one number

   • At least one capital letter

   • At least one special character (for example ! ? * %)

8. Confirm your password by typing it again.

9. Click the 'Reset Password' button.

10. You will be redirected back to the homepage. From there, click the 'Login' button in the top right corner to access your account.

If you do not receive the email within a few minutes, please check your spam or junk folder.

Each Christmas Lottery ticket costs £30.

The Christmas Lottery is one of Jersey Hospice Care’s biggest fundraisers of the year, helping us give away a total of £70,000 each year.

Tickets can only be purchased online via The Lottery Hub until October – we’ll be announcing our in person sale locations in October.

The draw will take place on 17 December 2025 at Jersey Hospice Care, Clarkson House, Mont Cochon, St Helier, JE2 3JB.

To reset your password, please follow the steps below:

1. Click on the password reset link or click here

2. Enter your email address.

3. Click the 'Send Password Link' button.

4. You will see a message saying 'Forgot password email sent'.

5. Check your inbox for an email from Fundraising. It will contain a reset link.

6. Click the link in the email. You will be taken to a page to create a new password.

7. Enter a new password that includes the following:

   • At least 10 characters

   • At least one number

   • At least one capital letter

   • At least one special character (for example ! ? * %)

8. Confirm your password by typing it again.

9. Click the 'Reset Password' button.

10. You will be redirected back to the homepage. From there, click the 'Login' button in the top right corner to access your account.

If you do not receive the email within a few minutes, please check your spam or junk folder.

We are really sorry that you have not received your ticket.

Before getting in touch, please check the following:

• Look in your email inbox, junk, or spam folders.

• The email will have been sent from 'The Lottery Hub'.

If you still cannot find your ticket:

• Please fill in this form [https://forms.cloud.microsoft/e/J56LAGd5xp], and our team will resend your ticket within 2 working days.

• In some cases, a member of the team may call you to confirm your details and check for any spelling errors on your ticket.

We appreciate your patience and will make sure everything is sorted as quickly as possible.

If you notice any errors on your ticket, please let us know as soon as possible so we can correct them.

• Fill in this form [https://forms.cloud.microsoft/e/J56LAGd5xp] with the correct details and a brief description of the issue.

• Our team will review and update your ticket, then resend the corrected version within 2 working days.

• In some cases, we may contact you by phone to confirm the changes before issuing a new ticket.

We want to make sure all details are accurate to avoid any issues during the draw.

If you are unable to update your account details yourself, we are happy to help.

• Please fill in this form [https://forms.cloud.microsoft/e/J56LAGd5xp] with the correct information and a brief explanation of what needs to be changed.

• Our team will make the necessary updates for you and confirm once this has been done.

• In some cases, we may contact you to verify the changes before updating your account.

We aim to make these changes within 2 working days.

No, tickets are not available for purchase at Clarkson House (the main Hospice reception).

Yes, you will be able to pay cash at some of our in person sale locations. These will be announced in October.

The Lottery Hub is our new online sales platform designed to bring all of our lotteries into one convenient place.

• Once your account is set up and verified, you will be able to take part in multiple lotteries using the same system.

• This platform has been developed over 12 months with the goal of making your experience simpler, faster, and more user-friendly.

We hope you find it a positive improvement and thank you for your continued support.

Yes. If you prefer not to use YOTI for age verification, you can buy your ticket at one of our in-person sales locations. A member of our team will verify your age on site and update your details in the system for you.